Privacy & Cookies Policy


At OTS Solicitors ("We") are committed to ensuring that your privacy is protected. This policy (together with the terms contained in our Legal Notice and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us.

This policy also provides information on how you can instruct us if you prefer to limit the use of your personal information as well as the procedures that we have in place to safeguard your privacy. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the data controller is OTS Solicitors. In relation to all your personal data that we hold, we will observe our obligations under the Data Protection Act 1998 and the Data Protection Principles.


When you contact us through the Contact page on our website ("the website/site"), we need to know your name, email address, telephone number, and brief details of your potential case.

When you contact us through one of our Solicitor or legal adviser’s pages on our website, we need to know your name, email address, telephone number, and brief details of your potential case.


When you contact us through the Question & Answers (“Q&A”) page of our website, or the Q&A section of one of our expertise pages, we only collect your Question and e-mail address and any other information which you voluntarily provide to us. The information which you submit through the Question & Answers (“Q&A”) page of our website, or the Q&A section of one of our expertise pages will be displayed on our website. If you notify us by e-mail or other written communication that any of the information which you have submitted is incorrect, misleading, or you would like to be taken off the website, we will take prompt action to correct, amend or delete the information. You may do this by contacting us.

We will only display your Question in relation to your legal matter on our website and keep other information about you confidential and in a way which does not enable you to be identified from the information displayed on our site.


We will acquire, store, process, use and disclose personal data about you:

  • if collected through the contact page or through one of our Solicitor or legal adviser’s contact pages on our website, for the purpose of contacting you with a view to providing legal services. However, please note that no solicitor-client relationship is formed purely as a result of your communication to us via these forms. This solicitor-client relationship is only formed when we accept your instructions and complete the formalities required to set you up as a client of the firm;
  • if collected the contact page or through one of our Solicitor or legal adviser’s contact pages on our website, or where you have otherwise registered for our events or newsletters, for the purpose of sending you information about legal developments, the firm's services, and events which may be of interest to you; and
  • if collected through us through the Question & Answers (“Q&A”) page of our website, or the Q&A section of one of our expertise pages, for the purpose of communicating with you about your enquiry. We will display your question on our website, see above ‘Question and Answer Service’.

We occasionally run events and promotional activities jointly with other trusted professional parties. While we do not share our contact database with them, nor with other guests to our events, if you accept an invitation, your name may be included in an attendee list which is shared with our co-hosts and with other guests.

We may from time to time appoint service providers, such as IT, advertising and marketing professionals, printers and other such parties, to provide services to us ("data processors"). This may involve disclosing your personal data to them to enable it to be processed for a purpose which is consistent with this privacy policy. We will ensure that any appointments of data processors on our behalf will comply with the Data Protection Act 1998.

We may be forced to disclose information by the government or other law enforcement agencies or in connection with the investigation of unlawful activities. Third parties may also unlawfully intercept or access transmission or private communications. These therefore are exceptions to our policy of maintaining the privacy and confidentiality of your personal information.

If our business is sold, transferred or merged with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Except as explained above, we will not disclose your personal data to any third parties for any other purpose.


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and internal analysis. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. [By continuing to browse the site, you are agreeing to our use of cookies.]

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below:
We mainly use only one type of cookie on our site:

• Per session cookies which are temporary cookies that remain in the cookies file of your browser until you leave the site.
More specifically we use the following cookies which carry out the functions described:

• “utma” This is a Google Analytics cookie that tracks the number of times you have visited the site

• “utmb” and “utmc” more Google Analytics cookies that act to calculate how long you have spent on the site in each session

• “utmz” This Google Analytics cookie tracks what search engine you have visited the site from and which search terms you have used.

[Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies]

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

New rules regarding the use of cookies stipulate that we must obtain your consent to use them. We have provided a cookie notice on the site which you will have seen, and assume that you are happy for us to use the cookies mentioned above if you continue using our site.

The cookies we use are designed to help you get the most from your visit but if you do not wish to receive cookies you can easily modify your web browser to refuse them. For further instructions on how to do this visit

Please note that some cookies may be placed by third party service providers who perform some of these functions (or other services) for us. Cookies are used on this website for the following third party services: Google Analytics, LinkedIn Follow button, Facebook Like Button, Twitter Follow button, Google +1 button, AddThis social bookmarking tool, YouTube videos. Some of these services may be used to track your behaviour on other websites and we have no control over this.

By continuing to use this website without adjusting your browser's cookie settings, you agree that we can place these cookies on your device.

As is true with most websites, our server will automatically log data regarding each visit such as your IP address, browser type, referring/exit pages, and operating system. We may use this information to monitor server errors, server administration or to monitor visitor behaviour. It is not possible for this to be disabled on a per-user basis so you must leave this website (and the internet entirely) if you do not agree to this happening.

This privacy policy applies to this website only and does not apply to any websites that this website may link to.
If you have any questions/comments about privacy, you should contact us


We store all information you provide to us on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


By submitting your personal information, you consent to the use of that information as set out in this policy. If you provide us with sensitive information (such as your racial background or state of health), whether for recruitment purposes, in responding to clinical negligence/personal injury/travel enquiries or for any other purpose, you expressly consent to our using that information for the purpose given as well as for equal opportunities monitoring.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred to countries outside the European Economic Area that do not have similar protection in place regarding your personal data and its use as set out in this policy. By submitting your information you consent to these transfers.


You have the right to access information held by us about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


If we change our privacy policy we will post the changes on this page, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.


Questions, comments and requests regarding this privacy policy are welcomed