OTS Solicitors Response:
At OTS Solicitors we take our client's satisfaction very seriously. This is reflected in the consistent client satisfaction. Our aim is to provide solid and realistic advice and transparent fee quotes to our clients, all the while assuring our clients feel fully supported throughout their immigration process.
Further to your review of our services, I would like to remind you that you came in for a consultation and you were given advice not only for your Permanent Residence in the United Kingdom, but also for your wife’s Permanent Residence in the United Kingdom, your 3 children’s British nationality applications and yours and your wife British nationality applications.
Before concluding our consultation, you have enquired about our fees structure in regards to advice and assistance in preparation and submission of yours and your wife’s Permanent Residence applications and yours, your wife and your 3 children’s British nationality applications. We have provided you a quote in those regards for which you requested for a concession. I informed you that I will contact my management and inform you our fees. Further to my discussion with our management, we have provided you a fee quote and it is for you to decide whether to use our services or not however, an inaccurate assessment of the cost of 7 or 4 applications in your case would have not assisted you or your family.
In regards to your review, you have every right to review our services and I am sure that it is not our services that is causing you worry because you know we have advised you according to your personal circumstances and according to prevailing rules. The main cause of your contention is our fees which you must bear in mind is a quote based on the submission of either seven applications in total or a total of four applications. We have deep understanding and sympathy for your situation, however giving you an inaccurate assessment of the cost of 7 or 4 applications in your case would have not assisted you or your family. We are truly sorry that our candid assessment of the case led you to believe that we were being unhelpful. Once again, we are happy to discuss with you any further concerns you have if you contact our team at 0207 936 9960. OTS Solicitors 107 Fleet Street London EC4A 2AB Tel: 0207 936 9960 Fax: 0207 936 9100 http://otssolicitors.co.uk
Guys, be carful, never use this company !!! This is a pure theft !!!
They charged me 200£+ VAT for a 12 min interview (instead of 1 h) without giving any specific informations , and are charging me 5 TIMES MORE than other legal advisors….MOVE ON AND DO NOT USE THEM AND LOOK AT OTHER OPPORTUNITIES ON INTERNET ! Trust me, you will find better and far cheaper way to get your UK passport.
Posted on Wednesday, 10 August, 2016